The warranty provided through the www.gestetnersl.com website is the same as the common warranty provided to Geststener of Ceylon showroom. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card.
We guarantee that all products sold by www.gestetnersl.com are in good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Gestetner of Ceylon agrees to repair the manufacturing defects in products on free of charge basis only the 01-year standard warranty period except for products covered under different warranty periods.
Extended warranty will be provided subject to payments, for extended warranty terms and conditions refer the extended warranty card.
The warranty will not be effective for repairs/installations/services done by any 03rd party other than Gestetner of Ceylon PLC or its authorized service agents, damage caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of showroom managers and dealers, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.
Failure to install software, video, audio and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks, spywares, firmware upgrades, defects due to use of third-party application and unauthorized and illegal software and company will not be responsible for any data losses at point of repair.
If the product delivered by the company contains any damage during transit or handling, customer shall be informed at the same time on date of delivery. If the product is delivered by the customer, company shall not be liable for any damage arising while transporting. Customer is advised to check before moving out product from showroom premises.
Services shall not be provided if Hire Purchase Instalments are due.
If the product is beyond economical repair, product replacement with similar working condition and warranty shall be effective for remaining period.