ServVista Solution offers a comprehensive suite of features designed to efficiently manage customer complaints and machine maintenance. The system handles customer complaints related to machine breakdowns, ensuring that each complaint is recorded and promptly communicated to technicians via SMS for quick response. Technicians’ feedback is also captured within the system, and updates are automatically shared via SMS, keeping all parties informed. Additionally, ServVista Solution supports the management of technicians’ incentives based on their performance and response. It generates service schedules for machines and maintains detailed records of each machine, streamlining the entire maintenance process to enhance efficiency and customer satisfaction.